Customer Service Representative 1 & 3 (CSR)

Customer Service Representative 1 & 3 (CSR)
State of Arizona 261 reviews - Arizona
$27,168 - $29,692 a year

ARIZONA DEPARTMENT OF TRANSPORTATION (ADOT) D riving the future of transportation with a diverse and innovative team T o learn more about our team CLICK HERE Motor Vehicle Division  Customer Service Representative 1 & 3 (CSR)  To learn more about our Motor Vehicle Division  Click Here  LOCATION  Positions available at the following MVD locations:  Chandler  M esa  S cottsdale  S outheast Mesa  S outh Mountain  T empe  JOB SUMMARY  Under the general direction of the ADOT MVD Office Manager, the CSR is responsible for providing customer service by processing transactions related to driver and motor vehicle services. · Vehicle Registration · Inspection and Title Work · Administers written, vision, and road drivers tests · Issuance and renewal of drivers license s ,permits, and identification cards · Processing applications for licenses, registrations, titles, and permits · Responsible for: accuracy and timeliness of work products, security of cash receipts, accountable forms, applications and licenses · Variety of basic clerical/administrative duties KNOWLEDGE, SKILLS, AND ABILITIES  Knowledge of: · Public and customer relations and problem resolution techniques, practices and procedures · Practices and reporting procedures established for the work unit for control and security of equipment, facilities, cash, records maintenance and forms · Office procedures and practices including filing and records maintenance, business grammar, spelling, punctuation, and arithmetic Skills in: · Responding to staff and the public with tact, diplomacy, and appropriate and timely information · Retrieving, analyzing and inputting data via computer terminal · Oral and written communication · Applying basic arithmetic computation · Properly applying laws, rules, regulations, policies and procedures to the work unit · Eliciting factual information and drawing effective outcomes Ability to: · Operate PC and related software necessary for the production of MVD related business, which will also include stand alone office equipment supporting printing, scanning, faxing, testing and vision testing. · Record and deposit revenue · Accurately provide program information, rules, regulations, laws, policy and procedures, and all applicable Arizona Revised Statutes. · Work well with the public · Adapt to very stressful situations PREFERRED REQUIREMENTS  The ideal candidate for this position will have;  CSR 1  · Two years of experience in a high-visibility public contact, customer service environment which included the operation of a computer terminal, information processing equipment, automated cashiering equipment and handling or collecting of monies. CSR 3  · Two years of experience within a related motor vehicle program. CANDIDATE SELECTION  · If you are selected for this position, your qualifications will be reviewed to determine if you are qualified as a CSR 1 or a CSR 3. o CSR 1 is our entry level training position o CSR 3 has experience with ADOT MVD Customer Service, has completed some or all MVD Training, or has worked with a Motor Vehicle Department in another State. BENEFITS  The State of Arizona provides an excellent comprehensive benefits package including: · Affordable medical, dental, life, and short-term disability insurance plans · Top-ranked retirement and long-term disability plans · Accrued vacation pay and sick days · 10 paid holidays per year · Deferred compensation plan · Wellness plans Please visit http://www.azdot.gov/Inside_ADOT/HR/Employment.asp to learn more about benefits given to ADOT employees. PRE-EMPLOYMENT REQUIREMENTS  This position requires possession of a valid Arizona Class D Driver License. Candidates for this position must complete page 7 and sign the Driver Form on page 8 of the State of Arizona Application for Employment at the time of interview, which will allow ADOT to obtain the candidate's motor vehicle record (MVR). The most recent 39-month period shown on the MVR will be reviewed in accordance with A.A.C. R2-10-207.12 (H) and (I). The review must show an acceptable driving record prior to any offer of employment being made by ADOT. Employment is contingent upon an acceptable MVR. All newly hired employees will be subject to the E-Verify Employment Eligibility Verification Program. ADOT supports a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of the Agency, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination. To submit your resume click the "APPLY NOW" button below Having trouble applying for this position?  Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance. 16 hours ago - save job » View or apply to job